Frequently Asked Questions
Everything you need to know about shopping with Gone Stores.
What is the standard shipping time for furniture and decor?
Most orders are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer international shipping?
Currently, Gone Stores ships exclusively within the continental United States to ensure the safety and integrity of our home goods during transit.
What is your return policy for home items?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled to qualify for a full refund.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery.
Are your materials sustainably sourced?
Yes, we prioritize partnerships with manufacturers who use eco-friendly materials and ethical production methods to create our home collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.