Returns & Exchanges
At Gone Stores, we want you to love your home as much as we do, which is why we offer a 30-day return window for most furniture and decor items in their original condition. Please note that custom-made pieces and final sale items are not eligible for return unless they arrive damaged.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully pack your items in their original manufacturer packaging, ensuring all hardware, instructions, and protective materials are included to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via email to the outside of the box and drop it off at any authorized carrier location or schedule a home pickup for oversized furniture.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days, minus any applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing